Our policies

Privacy

We only collect what we need to make and deliver your magnets, and we handle it in line with the Australian Privacy Principles.

What we collect

• Your name, email, delivery address and (optionally) mobile number
• The photos, logos or files you send us, and any notes you add
• Messages you send through our website or social media

How we use it

• To make your magnets, post them to you and contact you about your order
• To reply to your questions and quote requests

We never sell or share your details with anyone for marketing. We only use trusted services to run the business: Google (to store orders and send emails), Square (to take payments) and Australia Post (to deliver your order).

Your choices

You can ask us at any time to see, correct or delete the information we hold about you — just email support@popframe.com.au.

Your photos

• Your photos are used only to make your magnets.
• They are stored privately and are automatically deleted 30 days after your order. We keep a short text record of the order (name, address and set) for our business records.
• We only share photos of your magnets on Instagram or Facebook if you tick the box giving us permission when you order. We never share names or personal details, and we'll remove a post any time you ask.
• Please only send photos you have the right to use. We may decline images that are offensive or infringe someone else's rights.

Delivery

• We post Australia-wide with Australia Post.
• Shipping is a $12 flat rate, and free on orders of $200 or more. It's added at checkout once you enter your delivery address.
• We make and post your magnets within 2–3 business days of payment. Delivery usually takes a few more business days, depending on where you live. For Christmas, order by 8 December.
• Please check your delivery address carefully. If a parcel is returned to us because the address was wrong, we may need to charge postage again to resend it.

Refunds & remakes

Every magnet is made to order with your own photos, so we can't offer refunds if you simply change your mind.

If anything arrives damaged, faulty or not as ordered, send us a photo within 14 days and we'll remake it free of charge — or refund you if a remake isn't possible.

This doesn't affect your rights under the Australian Consumer Law.

If one of your photos is too blurry or dark to print well, we'll let you know before we make anything.

Events & business orders

• Live event bookings are confirmed with a 20% deposit, and the balance is due 30 days before your event.
• Travel is free within 20 km of Gympie, then $1.20 per km (return trip), included in your quote.
• Deposits are non-refundable, but they're never wasted: if you tell us at least 30 days before your event, your deposit can be moved to a new date or used towards any PopFrame product, within 12 months.
• With less than 30 days' notice, the deposit can't be transferred, because we will have turned other bookings away for your date. Any balance you've already paid will be refunded.
• If we ever have to cancel (for example, illness or severe weather), you'll get a full refund or a new date — your choice.
• For business magnets (logos, QR codes, text), we'll check the design with you before printing. Please make sure you have the right to use any logo or artwork you send us.

Payments

All payments are processed securely by Square — by card, Apple Pay or Google Pay. PopFrame never sees or stores your card details. Prices are in Australian dollars.